Reviews

Amazing service from kierston

The dealership as a WHOLE has a BIG communication problem! They do NOT keep you informed of ANYTHING going on!

Every one was very happy and polite and got my truck taken care of very quickly

Nice and easy!

N/A

I took my truck in for some minor issues and was told i had to make an appointment, in which i never have before, well the earliest they could get me in was 3 weeks from then! Once I took it in, i received a text to respond too to get updates on the status of my truck. After i not hearing anything all day, i called because i was about to get off work and needed to know what to do. I talked to a lady and she said she would call me right back and let me know. Over a hour later, still no response i called back. The phone just ranged so i waited a few minutes and called back again, same results. I looked up another number for Cannon and got a lady from up front and she transferred me to the service dept., same as before it just ranged. i called her back again, and it eventually went back to her and i told her no one answered so she sent someone back there and surprisingly no one was at the service desk. After getting disconnected i called back and was on hold for a minute and a guy came on and said my truck was leaving ricks pro truck in Flowood and on its way back to Vicksburg! After questioning him why my truck was in Flowood it was determined he was a salesman and he was talking about a different truck. After being on hold again a different lady came on and said they needed to keep my truck over night to pressure check it, which was absolutely fine with me but i told her that i need something a loner. She told me the lady over loners had left for the day and I could talk to her the next day. Well I told her that wasn't going to work because I have to be at work at 6 am. So I was put on hold again! At this point I had my wife drive me up there all while I was in hold. After driving across town, she finally came back on and said I could pick up my truck and bring it back the next day. I told her I was about to pull in dealership, when pulling up to service lane nobody was around. I waited about five minutes a guy from the front just so happened to walk by and said that he didn't work there but he would find someone for me because he knew i was extremely ticked off. Someone from the back came up and took me to talk to the mechanic. The mechanic was great he told me what all he found, etc. Once again, no problems with the mechanic. the problem is with the incompetency of the service dept. I have bought several vehicles from there over the years and never had such bad service. Now I'm questioning myself whether to go to another dealership from now on.

Oil change was timely, staff were friendly

Crystal was fantastic she answered all my questions. Explained everything. Could not of been happier!

I had an appointment with service they were on time ane the service detaile were in place and the work was done in a good time frame!

Nice service team!